Online and Interactive Emotional Intelligence in Complex Claims Course

Elevate your expertise in complex return-to-work claims with our immersive half-day course on Emotional Intelligence (EI) in the context of workplace injury management and return to work. Research has consistently shown that EI plays a crucial role in job performance, especially in roles that involve navigating complex social dynamics. Effective return-to-work leadership hinges on exceptional social interactions and the ability to forge meaningful connections.

Key sections:

1. Emotional Intelligence Awareness: Explore the fundamental components of EI and gain a deep understanding of its significance in the context of complex return-to-work claims.
2. Leadership Development: Uncover strategies to cultivate your leadership potential and enhance your ability to guide and inspire others in the return to work process.
3. Communication Skills and Nonverbal Cues: Acquire powerful communication techniques and develop the perceptiveness to comprehend nonverbal cues, enabling you to establish effective connections and rapport.
4. Managing Emotions for Positive Influence: Learn techniques for managing your own emotions and leveraging them to positively influence outcomes in complex return-to-work claims.
5. Resilience and Self-Confidence: Build resilience and boost self-confidence to overcome challenges and foster a supportive environment for return-to-work initiatives.

Course Details:

Date and Time of Live Training: 5th April,  9:00 am-12:30 pm (VIC Time)
Zoom Training Link: Released one week before the course date

Important Participant Information:

• The format of this course includes up to 2 hours of facilitator-led self-paced pre-course work followed by a 1.5-hour online live workshop.
• The facilitator-led self-paced pre-course work is released one week before the live training.
• For early access requests, contact our team.
• Ensure you complete all the pre-work modules before attending the live training.

Who should attend?

Professionals at any level requiring an understanding of WorkCover will benefit from this course. This includes return-to-work coordinators, return-to-work assistants, executives, health and safety professionals, injury management advisors, people and culture teams, and people leaders.

For those seeking a closed session, we offer online private workshops tailored to your team’s needs. Feel free to get in touch for more information.

Private Workshops: For those preferring a closed session, we can organise an online or face-to-face private workshop for your team. Contact us at training@workplaceinterventions.com.au for more information.

Terms and Conditions

1. Refund Policy: Refund requests must be submitted a minimum of ten business days before the scheduled course date.  After this period, the full fee becomes payable, and a $100 plus GST rescheduling fee applies.
2. Rescheduling:  Rescheduling requests made within ten business days of the scheduled course date will result in a $100 plus GST fee.
3. Session Postponement:  In the unlikely event that WorkPlace Interventions needs to postpone a session, all registered participants affected by the cancellation or postponement will have the option to transfer their registration to the next available session or select an alternative date.
4. Acceptance of Terms:  Acknowledges that requesting an invoice for payment constitutes a formal commitment to the booked ticket, and the 10-business-day cancellation or rescheduling policy applies.
5. Refund Deductions:  If you request a refund after your manual and/or eLearning has been dispatched, the cost will be deducted from the refund total.