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Strategic Claims Management Consulting

The best time to get help is when a complex claim first happens, where assistance can help an employer fully understand the claims lodgement process and provide education and subsequently recommendations on how to best achieve a constructive and sustainable RTW. Providing professional consulting services and solutions, is done through practical, cost-efficient and innovative support services around injury management, and development and implementation of injury management systems and/or education. This service will ensure your business can respond effectively and correctly to workplace injuries, with a ‘best practice’ approach. As workers’ compensation specialists, we assist employers manage their workers’ compensation needs, including meet their RTW obligations under the WIRC Act 2013, by applying a ‘best practice’ approach to injury management. On completion of the 2-day program, participants are eligible to receive a certificate acknowledging completion of the WorkSafe approved training. WorkSafe strongly recommends RTW Coordinators attend this course in order to meet their legislative requirements.

Complex Claims Injury Management

This service is designed to provide an employer with support following a work-related mental injury. As workers’ compensation experts qualified in mental health, our consultants can assist with the early intervention of mental health claims. Using the biopsychosocial model in managing injuries, this service aims to provide a holistic person-centred approach to supporting the needs of the worker and employer. By using the latest evidence-based approach to manage mental health claims, the aim is to drive meaningful consultation between stakeholders, motivate the injured worker, and collaborate with the treaters and agent in achieving a sustainable outcome, both short and long term.

Gap Analysis /Strategic Review

review of injury management and rehabilitation policies, processes and procedures to review its continuing suitability and effectiveness in satisfying an organisation’ injury management objectives. As no two organisations are the same, there is no fixed formula for a successful framework, however key characteristics that are consistent with the research and best practice are used as guiding principles in developing a gap analysis report of an organisations workers’ compensation system and processes. The report provides recommendations and opportunities around promoting a positive response to work injuries, improving workplace culture, decreasing time lost days; improving collaboration between key stakeholders; and education and process expectations to reduce expenditure on further escalation of workers’ compensation costs.

Workplace Rehabilitation Policy & Procedure Development

As part of your organisation we can assist you to develop or review your system of workplace rehabilitation. Policy and procedures will incorporate:
• providing a safe and healthy work environment
• encouraging the early reporting of injuries
• making suitable duties available to injured workers as soon as possible after an injury occurs
• consulting with injured workers to develop their suitable duties program
• respecting the confidentiality of worker’s medical and rehabilitation information