Building Confidence to Manage Challenging Behaviours

In any human interaction, conflicts and challenging situations are bound to arise, particularly in a workplace setting. However, mastering effective management strategies can mitigate consequences and unlock potential in such scenarios.

Our comprehensive course is tailored to guide individuals through difficult conversations, providing valuable insights applicable across various industries and organisational levels. Participants will acquire communication skills essential for navigating challenging interactions.

Key Topics Covered:

Creating Opportunities through Conversations

• Techniques for turning conversations into opportunities for growth and resolution.

Harnessing Our Self-Awareness

• Developing a deeper understanding of oneself to navigate conflicts more effectively.

Improving our Perception

• Techniques for enhancing perception to foster better understanding in challenging situations.

Conversation Techniques

• Practical approaches to facilitate productive and constructive conversations.

Putting It into Action

• Applying learned skills in real-world scenarios for tangible results.

Program Format:

This program utilises an interactive flipped online learning model. Participants engage in up to 2 hours of self-paced pre-course work, followed by a 1.5-hour facilitator-led online workshop.

When purchasing your ticket, our education team will release the pre-work information one week before the scheduled course date

Session time:  12.30 pm – 4.00 pm (VIC Time)

Who should attend?

This training is open to anyone seeking to enhance conflict resolution strategies, regardless of prior qualifications. Suitable for return-to-work coordinators, CEOs, new hires, HR professionals, People and Culture teams, people leaders, peer support, and employees dealing with organisational or challenging interpersonal dynamics.

Note: Employers can request closed sessions for onsite face-to-face or online delivery. Contact us for details.

Terms and Conditions

1. Refund requests must be submitted ten calendar days before the course date.
2. Rescheduling requests made within ten calendar days of the scheduled course date will incur a fee of $100 plus GST.
3. In the event of a session postponement, participants have the option to transfer their registration to the next available session or select an alternative date of their choosing.
4. Acceptance of terms and conditions acknowledges a commitment to the booked ticket.