Part two of this advanced program looks at improving skills in early and pre-claims management, emotional intelligence's role in managing complex claims, strategies for engaging in challenging treating health practitioners, and understanding and participating in the dispute resolution process. This program focuses on managing complex mental injury claims, incorporating practical workplace tools to facilitate a return to work for a mental injury.

Studies have found that EI positively affects job performance, especially jobs that require a high level of social interaction. Leadership is driven by social interaction and enhanced through high-quality connections. Those high in EI have demonstrated highly effective leadership. Based on wellbeing science, this evidence informed course aims to enhance leadership attributes, including self-awareness, self-regulation, influence, empathy, and social skills.