2-Day Advanced WorkCover & Return to Work
(Part 1)
Designed to improve and upskill experienced RTW Coordinators and those responsible for Workers’ Compensation.
Part 1 of this advanced program covers the following topics:
1) New and Emerging Trends in Workers’ Compensation,
2) How to Implement a Positive Return to Work Culture,
3) The Role of Supervisors and Managers in the Return to Work Process,
4) Managing Complex Claims, and
5) Understanding Premium – Through
Strategic Claims Management
Return to Work Coordinator Refresher
WorkSafe Endorsed Return to Work Coordinator Training
2-Day Advanced WorkCover & Return to Work (Part 2)
This intensive course has been designed to improve and
upskill experienced Return to Work Coordinators, and senior leaders responsible
for Workers’ Compensation and injury management.
Part 2 of this advanced program
covers the following topics:
1) The role of emotional
intelligence (EQ) in RTW,
2) Reaching Resolution:
Participating in the Dispute Resolution Process
3) Mental Health: Improving Pre and
Early Claims Management Skills
4) Treating Practitioners:
Strategies for Engaging Challenging GPs
Introduction to WorkCover
Return to Work Training for Managers & Supervisors
Managers and supervisors will learn the importance of being
involved in the return to work process, being proactive from the moment a
workplace injury occurs, identifying suitable duties, and supporting and
monitoring worker progress. Managers and supervisors will also learn how to
develop and document a graduated return to work plan over a set period and
monitor progress.
Management of Non-Compensatable Injuries
The topics include:
• The real cost of non-compensable injuries
• Best practice management to support optimal outcomes
• Workers and employers’ obligations and responsibilities
Emotional Intelligence in Complex Claims
Managing Psychological Injury Claims
• How an agent determines liability
• How early intervention can assist with the management of workers with psychological injuries and workers compensation claims
• How secondary psychological injuries can develop
• Tools to mitigate the risks of secondary psychological injuries
How to Create a Return to Work Plan for a Mental Injury
Workers are regularly exposed to critical incidents, excessive workloads, poor workplace culture, bullying and harassment, and non-compliance with company policies that can lead to sustaining a psychological injury.
This practical workshop enables participants to acquire the skills to ‘create’ a return to work plan for an injured employee with a psychological injury.
This course is also beneficial for those who manage non work-related injuries / reasonable adjustments.
Understanding Workers’ Compensation, Premium and Pre-injury Average Weekly Earnings (PIAWE)
How to Create a Return to Work Plan for a Physical Injury
Under the workers’ compensation legislation, when a worker is injured on the job and has an incapacity for work, employers have an obligation to help them return to safe work.
This practical workshop enables participants to acquire the skills to ‘create’ a return to work plan for an injured employee with a physical injury.
This course is also beneficial for those who manage non work-related injuries / reasonable adjustments.