WorkCover & RTW Training

2-Day Advanced WorkCover & Return to Work (Part 1)

Designed to improve and upskill experienced RTW Coordinators and those responsible for Workers’ Compensation.

Part 1 of this advanced program covers the following topics:

1) New and Emerging Trends in Workers’ Compensation,

2) How to Implement a Positive Return to Work Culture,

3) The Role of Supervisors and Managers in the Return to Work Process,

4) Managing Complex Claims, and

5) Understanding Premium – Through Strategic Claims Management

Return to Work Coordinator Refresher

This course is for trained RTW Coordinators requiring a ‘refresh’ which includes the following topics: an overview of workers’ compensation eligibility and entitlements, detailed consideration of legislative obligations associated with rehabilitation and return to work. An overview of scheme operation, strategies and resources to assist in rehabilitation and return to work. A practical application of an evidence-based approach to return to work. Practical tips and examples to enhance the RTWC’s role and effectiveness within the organisation.

WorkSafe Endorsed Return to Work Coordinator Training

This WorkSafe endorsed program is designed to equip those involved in the return to work process with the tools they need to effectively manage return to work in accordance with the requirements of the legislation and the principles of effective injury management. On completion of the 2-day program, participants are eligible to receive a certificate acknowledging completion of the WorkSafe approved training. WorkSafe strongly recommends RTW Coordinators attend this course in order to meet their legislative requirements.

2-Day Advanced WorkCover & Return to Work (Part 2)

This intensive course has been designed to improve and upskill experienced Return to Work Coordinators, and senior leaders responsible for Workers’ Compensation and injury management.


Part 2 of this advanced program covers the following topics:

1) The role of emotional intelligence (EQ) in RTW,

2) Reaching Resolution: Participating in the Dispute Resolution Process

3) Mental Health: Improving Pre and Early Claims Management Skills

4) Treating Practitioners: Strategies for Engaging Challenging GPs

Introduction to WorkCover

New starters in the industry will benefit from this introduction to workers’ compensation in Victoria. The session provides participants with an overview of current legislation and employer including: The workers’ compensation scheme and the key stakeholder's roles and responsibilities Employers responsibilities and obligations under the Act Determining a worker's entitlement to compensation How to calculate weekly benefits and pre-injury average weekly earnings Understanding injured workers rights and obligations The issue resolution and dispute resolution process.

Return to Work Training for Managers & Supervisors

Managers and supervisors will learn the importance of being involved in the return to work process, being proactive from the moment a workplace injury occurs, identifying suitable duties, and supporting and monitoring worker progress. Managers and supervisors will also learn how to develop and document a graduated return to work plan over a set period and monitor progress.

Management of Non-Compensatable Injuries

Workplaces face challenges in managing non-compensable injuries and illnesses. Often these occur outside of the workplace. This course trains participants in addressing non-compensable injuries and illnesses and how to prepare them with tools and resources to support making informed management decisions that support both the organisation and the workforce.
The topics include:
• The real cost of non-compensable injuries
• Best practice management to support optimal outcomes
• Workers and employers’ obligations and responsibilities

Emotional Intelligence in Complex Claims

Emotional intelligence (EI) skills are vital to achieving a work-life balance, as runaway emotions can influence the way employees react in the workplace. People high in EI understand the emotions of others and know how to positively influence them. This ability is the key to successful leadership, and it can be developed through practice. Using a range of tools and techniques, variations of this course introduces new ways to harness a participant’s own emotions and those of key RTW stakeholders in order to enhance decision-making, improve RTW participation, commitment and behaviour.

Managing Psychological Injury Claims

This program will provide participants with an understanding of
• How an agent determines liability
• How early intervention can assist with the management of workers with psychological injuries and workers compensation claims
• How secondary psychological injuries can develop
• Tools to mitigate the risks of secondary psychological injuries

How to Create a Return to Work Plan for a Mental Injury

Workers are regularly exposed to critical incidents, excessive workloads, poor workplace culture, bullying and harassment, and non-compliance with company policies that can lead to sustaining a psychological injury.

This practical workshop enables participants to acquire the skills to ‘create’ a return to work plan for an injured employee with a psychological injury.

This course is also beneficial for those who manage non work-related injuries / reasonable adjustments.

Understanding Workers’ Compensation, Premium and Pre-injury Average Weekly Earnings (PIAWE)

This session provides a comprehensive understanding of how workers’ compensation premium is calculated and focuses on employer premium legislative requirements. The second part of the seminar provides an overview of PIAWE and its calculation.

How to Create a Return to Work Plan for a Physical Injury

Under the workers’ compensation legislation, when a worker is injured on the job and has an incapacity for work, employers have an obligation to help them return to safe work.

This practical workshop enables participants to acquire the skills to ‘create’ a return to work plan for an injured employee with a physical injury. 

This course is also beneficial for those who manage non work-related injuries / reasonable adjustments.

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