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Online | Emotional Intelligence in Complex Claims | 27 November

November 27 - 9:00 am - 12:30 pm


Elevate your expertise in complex return-to-work claims with our immersive half-day course on Emotional Intelligence (EI) in the context of workplace injury management and return to work. Research has consistently shown that EI plays a crucial role in job performance, especially in roles that involve navigating complex social dynamics. Effective return-to-work leadership hinges on exceptional social interactions and the ability to forge meaningful connections. 

Throughout this course, you will delve into a range of thought-provoking topics, including:

  • Emotional Intelligence Awareness: Explore the fundamental components of EI and gain a deep understanding of its significance in the context of complex return-to-work claims.
  • Leadership Development: Uncover strategies to cultivate your leadership potential and enhance your ability to guide and inspire others in the return to work process.
  • Communication Skills and Nonverbal Cues: Acquire powerful communication techniques and develop the perceptiveness to comprehend nonverbal cues, enabling you to establish effective connections and rapport.
  • Managing Emotions for Positive Influence: Learn techniques for managing your own emotions and leveraging them to positively influence outcomes in complex return-to-work claims.
  • Resilience and Self-Confidence: Build resilience and boost self-confidence to overcome challenges and foster a supportive environment for return-to-work initiatives.

Join us for this transformative half-day course and unlock the power of Emotional Intelligence in navigating complex return-to-work claims.


Important information for the participant:

This program is delivered via our interactive flipped online learning. The format of this course includes up to 2 hours of self-paced pre-course work followed by a 1.5 hour facilitator-led online workshop. When purchasing your ticket, our education team will release the pre-work information one week before the scheduled course date.  If you would like access to this information earlier, please reach out to our friendly team. Participants who complete the training program will receive a certificate of attendance.


Session time: 9.00 am to 12.30 pm (VIC Time)


Who should attend?

Professionals and members of the community at large have all found great value in Emotional Intelligence training over the years. This could include return to work coordinators, payroll, return to work assistants, executives, health and safety professionals, people and culture team, external consultants and people leaders.

NB An employer can request a closed session which can be arranged onsite face-to-face or online.  Contact us for further information.


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Terms and Conditions
1) Refund requests must be submitted a minimum of ten calendar days prior to the scheduled course date. After this deadline, the full fee becomes payable, and a rescheduling fee will be applied.
2) Rescheduling requests made within ten calendar days of the scheduled course date will result in a fee of $100 plus GST.
3) In the unlikely event that WorkPlace Interventions needs to postpone a session, all registered participants affected by the cancellation or postponement will have the option to transfer their registration to the next available session or select an alternative date.
4) Acceptance of these terms and conditions signifies your acknowledgment that requesting an invoice for payment constitutes a formal commitment to the booked ticket, and the 10-calendar-day cancellation or rescheduling policy applies.


November 27
9:00 am - 12:30 pm
Event Category:


WorkPlace Interventions
03 9346 9832
View Organiser Website


WorkPlace Interventions
Level 11/456 Lonsdale Street
Melbourne, Victoria 3000 Australia
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03 9346 9832
View Venue Website


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