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Online | Dealing with Challenging Behaviours | 2 December 2022

December 2 - 9:00 am - 12:30 pm


Some workplaces and environments are inherently at greater risk, and workers are exposed to higher levels of aggression and violence by virtue of their role. Navigating these elements can be quite challenging without a safe, proven and practical approach. When the role involves following through with what may be perceived by the customer or member as inadequate in the provision of service or unwelcome decision or action, then skills in acting safely and communicating well become a priority.

Unlike generic communication skills and conflict resolution courses, this program has been developed specifically for the higher risk work environments, employing a range of emotional and behavioural intelligence competencies. These environments attract an increased risk of threats to personal safety, incidents escalating, high degrees of volatility, increased levels of aggression or violence, customer or public criticism or complaint, and increased resistance.

Topics include:

  • What Are Challenging Behaviours
  • Improving Awareness
  • Steps to Take When Dealing with Challenging Behaviours
  • Using an Assertive Response when Dealing with Challenging Behaviours

This course has value for workers at all levels and industries because it is designed to help individuals successfully navigate challenging behaviours.


Important Participant Information 

This program is delivered via flipped learning  (1.5-2 hours of self-paced pre-course work followed by a 1.5 hours Zoom session).

Session date: 2 December 2022

Session time: 9.00 am to 12.30 pm (AEDT)

One week before the scheduled course date, participants will receive an email from our training department containing the link to the self-paced pre-course work and Zoom link with instructions.


Terms and Conditions

1- Cancellations or rescheduling requests can only be accepted up to ten business days before the scheduled course date; otherwise, the full fee is payable.

2-Rescheduling courses within ten business days of the scheduled course date will incur a cost of $100 plus GST.

3- In the unlikely event that WorkPlace Interventions needs to postpone a session, all registered participants affected by a cancellation or postponement will be offered the opportunity to transfer to the next available session or choose an alternative date.

4- By accepting these terms and conditions, you accept and acknowledge that requesting an invoice for payment is a formal commitment to the booked ticket and the 10 business days for cancelling/rescheduling applies.


December 2
9:00 am - 12:30 pm
Event Categories:
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WorkPlace Interventions
03 9346 9832
View Organiser Website


WorkPlace Interventions
Melbourne City College, Level 9/120 Spencer Street
Melbourne, Victoria 3000 Australia
+ Google Map
03 9346 9832
View Venue Website


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Online | Dealing with Challenging Behaviours | 2 December 2022
$ 199.00
20 available