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Online | De-escalating Hostile and Aggressive Behaviour (Healthcare/Aged Care) | 14 January 2022

January 14 - 9:00 am - 12:30 pm


Aggression in healthcare is all too common, and healthcare providers and staff need to be prepared to handle aggressive and potentially violent situations if they occur. This course focuses on equipping healthcare workers to use preventative and assertive actions that can be taken to reduce the risk of violence and aggression at work. The program also focuses on ensuring participants know what to do if they witness or experience these behaviours.

Topics include

  • Awareness of Early Warning Signs and Causes of Aggression
  • Cycles of aggression and Early Mitigation Strategies
  • De-escalation and Communication Interventions
  • Incident Management
  • Post Incident Approach and Self-Care


Important Participant Information 

This program is delivered via flipped learning  (1.5-2 hours of self-paced pre-course work followed by a 1.5 hours Zoom session).

One week before the scheduled course date participants will receive an email from our training department containing the link to the self-paced pre-course work and Zoom link with instructions.

Session date: 14 January 2022

Session time: 9.00 am to 12.30 pm (AEDT)

NB An employer can request a closed session which can be arranged either online or onsite, face to face.  Contact us for further information.


Terms and Conditions

1- Cancellations or rescheduling requests can only be accepted up to ten business days before the scheduled course date; otherwise, the full fee is payable.

2-Rescheduling courses within ten business days of the scheduled course date will incur a cost of $100 plus GST.

3- In the unlikely event that WorkPlace Interventions needs to postpone a session, all registered participants affected by a cancellation or postponement will be offered the opportunity to transfer to the next available session or choose an alternative date.


January 14
9:00 am - 12:30 pm
Event Categories:
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WorkPlace Interventions
03 9346 9832
View Organiser Website


WorkPlace Interventions
Melbourne City College, Level 9/120 Spencer Street
Melbourne, Victoria 3000 Australia
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03 9346 9832
View Venue Website


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