Psychological health conditions are the fastest growing cause of disability in Australia, with psychological injury claims presenting unique challenges that are not seen with physical injuries.  This is partly because the symptoms and treatments for various psychological illnesses can vary from individual to individual, whilst the subjective nature of a psychological injury often results in additional barriers through the return to work process.  This session has been designed to improve claims management practices including enhanced knowledge of mental injuries, targeted communication strategies, understanding privacy and legislative requirements, communicate strategically with treaters and use practical tools to navigate through the return to work process.

Learning outcomes:

• Increased understanding of common workplace mental illnesses
• Awareness of how an agent determines liability
• Identify barriers as well as early intervention strategies to assist with the management of workers with psychological injuries
• Practical workplace adjustments for psychological injuries
• How to mitigate the risks of secondary psychological injuries

Is this course right for you?
This course is ideal if you are involved in managing psychological injuries or if you are looking to increase knowledge and skills in understanding how to support and facilitate a return to work for psychological injury claims.