A successful organisation is an engaged workforce with strong communication abilities and a capacity to resolve conflict situations. Improving these skills amongst clients within the workers’ compensation and insurance industries has significant flow-on benefits for every organisation.

This course explores the factors that drive conflict and aims to improve participants awareness of conflict. The course will also provide strategies to manage conflict situations.

Learning outcomes:

• Identify the opportunity that conflict brings
• The power of self-awareness and perception
• Strategies to improve communication skills
• Techniques to manage conflict
• Apply the content to practice

Is this course right for you?
This course is ideal for people managers/supervisors and employees who are responsible for managing workplace conflict.