Building Confidence to Manage Challenging Behaviours – 9 September
September 9, 2021 - 1:00 pm - 3:00 pm$120
The training program is targeting individuals who want to know more strategies in building confidence to manage a challenging situation. Statistically, 32% of people in the workforce do not feel confident in addressing challenging/aggressive behaviours in their workplace, whether from another colleague or a customer/client. The short workshop will go through evidence-based strategies to build internalised confidence to be prepared in facing challenging behaviours/situations.
- Understanding strategies on how to improve self-awareness
- Building internalised sense of confidence in our abilities to effectively manage challenging behaviours
- Awareness of common barriers that effect our confidence
Is this course right for you?
This course has value for workers at all levels and industries because it is designed to help individuals successfully navigate challenging behaviors through building our confidence to do so.