Continuous Improvement

Emotional Intelligence (EI) for Managers

EI has been demonstrated to be positively related to job performance especially those jobs that demand a high degree of social interaction. Leadership is about social interaction and EI has been demonstrated to be present in highly effective leaders. The term, EI, was coined by Daniel Goleman and includes psychological attributes such as self-awareness, self-regulation, influence, empathy, and social skills.

The course will also explore the link between EI and culture transformation, active listening, decision making, resilience and self-confidence. Session activities will include role-playing as well as reflecting on the application of EI attributes in the manager’s role.

Navigating through Change (Change-Management Program)

Designed to help employees or managers to contribute more effectively within their team, this course offers helpful strategies on how to work through workplace change. Program techniques will make it easier for employees to cope with change in many workplace situations, including identifying their reactions including those they work with or manage.

This course will cover the following topics:

▪ Understand the process of change

▪ Acknowledge their reaction to change

▪ Develop skills and strategies to help employees cope and work with change.

Managing a Multi-Generational Workplace

Part 1 will explore Millennials (those born between 1982-1993) who equate for a third of the workforce and will make up three-quarters of the world’s working population by 2025. Known for their loyalty to causes, Millennials dislike traditional management approaches and job-hopping. The topics in part 1 include effective communication strategies with young people, risk-taking, managing inexperience, and improving decision making regarding millennials.

Part 2 will analyse the implications of an ageing population including practical skills in the active management of the aging workforce including the advantages that come with having an ageing workforce. Themes include adapting duties to suit an older employee, flexible work arrangements and the importance of injury prevention strategies.

Dealing with Challenging Behaviours

Conflict and challenging situations inevitably arise in all human interactions and especially in a workplace environment. However, there are ways to ensure that these situations and behaviours are effectively managed and navigated to minimise the consequence and maximise potential. This course will assist in the development of great communication skills that can assist your approach with a challenging situation of someone who is displaying challenging behaviours.

Conflict Resolution

A successful organisation is an engaged workforce with strong communication abilities and a capacity to resolve conflict situations. Improving these skills amongst clients within the workers’ compensation and insurance industries has significant flow-on benefits for every organisation. This course aims to improve participants awareness of conflict and provides strategies to manage conflict situations, so they become an opportunity to solve problems and seek solutions.

Leadership Development

For those currently in a leadership position or new to a leadership role, this session will provide participants with the insight, awareness, and techniques to lead more effectively.

This one-day professional development program will provide participants with crucial skills like creating and communicating a vision, use of appropriate body language, emotional intelligence, giving formal and informal feedback, using the art of persuasion, creative problem solving and decision making, and encouraging personal and professional growth.


Presentation Skills

Great presenters get noticed and being able to present is a highly sought-after skill.
Many people are anxious about getting up and talking in front of others but there are key easy to apply steps to take to help master nerves and deliver a presentation which is engaging and convincing!

This course covers all these action steps and gives you the opportunity to deliver a practice presentation whilst getting easy to adopt suggestions that will transform your next presentation.

Running Productive Meetings

Have you ever been to a meeting and thought “what a waste of time”. You are not alone. Workplace meetings are one of the best ways to communicate with people. If they are done well agendas will be achieved, attendees feel empowered and projects are on track. If done poorly they are big time wasters and stop real work from happening.
This session teaches people how to hold collaborative, productive, on track meetings, utilising everyone’s time, skills and experience.

Becoming a Mentee

This session provides individuals with the fundamentals behind the important role of being a good mentee and how to get the best out of the mentoring experience.

The session explores the importance of identifying and setting goals, what happens during the mentoring relationship, the role effective communication plays and how to ensure you stay on track.

It concludes with an action plan to get you started with your mentor.

Effective Communication in the Workplace

All day, every day we are talking, writing, looking, reading and listening. Do you reflect on whether this communication is effective and the impact we may be having on ourselves and others?
Topics include Communication Styles, How Communication Influences Others, Manage Non-Verbal Signals to Enhance Communication, Empathise with Others, Handle Questions, Manage Expectations and Give Constructive Feedback and Use Clear, Confident and Concise Communication to get to the Point.

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