Emotional Intelligence for Managers & Supervisors

EI positively relates to job performance especially roles that demand a high degree of social interaction. Leadership is about social interaction and EI has been demonstrated to be present in highly effective leaders.
Participants will learn how to develop or build on these skills exhibit to become more effective.

This course will also explore the link between EI and culture transformation, active listening, decision making, resilience and self-confidence.

Change Management – Working through Change

Designed to help employees or managers to contribute more effectively to their team and organisation this session utilising strategies on how to address workplace change. Fundamental skills will be taught to make it easier for employees to cope with change in varying workplace situations.

This course covers an overview of the process of change, Understanding reactions to change as well as how to develop the necessary skills to support employees’ cope and work with change

Managing Vulnerable People

Those born between 1982-1993 are approx. a third of the workforce and will make up three quarters of the world’s working population by 2025.
They are known for their loyalty to causes, dislike of traditional management approaches and job hopping.

This session looks at advantages, disadvantages, business opportunities and strategic actions to get the best from Generation Y employees.

Strategic Interventions for an Aging Workforce

Australia’s aging population is being encouraged to remain in the workforce for longer to ensure the supply of workers and prevent a shortfall in business productivity. There are independent struggles that come with having have an aging workforce.

Topics covered in this session include Job task alignment, Adapting duties to suit older employees needs, training staff in injury prevention strategies, Flexible work arrangements, and effective two-way communication.

Conflict Resolution

At the heart of every successful organisation is an engaged workforce with strong communication abilities and a capacity to resolve conflict situations. Improving these skills amongst clients within the workers compensation and insurance industries has significant flow on benefits for every organisation.

This course aims to improve participants awareness of conflict and provides strategies to manage conflict situations, so they can become an opportunity to solve problems and seek solutions.

Dealing with Challenging Behaviours

Conflict and challenging situations inevitably arise in all human interactions and especially in a workplace environment. However, there are ways to ensure that these situations and behaviours are effectively managed and navigated to minimise the consequence and maximise potential.

This course will assist in the development of great communication skills that can assist you approach a challenging situation of someone who is displayed challenging behaviours.

Leadership Development

Those in leadership positions, or new to a leadership role, will learn techniques to lead more effectively. Great leaders set the pace for their team and have an impact on organisational culture and staff morale through their actions. In this dynamic session, participants will learn crucial skills like creating and communicating a vision, using appropriate body language, giving formal and informal feedback, using the art of persuasion, creative problem solving and decision making, and encouraging personal and professional growth.

Presentation Skills

Great presenters get noticed and being able to present is a highly sought-after skill.
Many people are anxious about getting up and talking in front of others but there are key easy to apply steps to take to help master nerves and deliver a presentation which is engaging and convincing!

This course covers all these action steps and gives you the opportunity to deliver a practice presentation whilst getting easy to adopt suggestions that will transform your next presentation.

Running Productive Meetings

Have you ever been to a meeting and thought “what a waste of time”. You are not alone. Workplace meetings are one of the best ways to communicate with people. If they are done well agendas will be achieved, attendees feel empowered and projects are on track. If done poorly they are big time wasters and stop real work from happening.
This session teaches people how to hold collaborative, productive, on track meetings, utilising everyone’s time, skills and experience.

Becoming a Mentee

This session provides individuals with the fundamentals behind the important role of being a good mentee and how to get the best out of the mentoring experience.

The session explores the importance of identifying and setting goals, what happens during the mentoring relationship, the role effective communication plays and how to ensure you stay on track.

It concludes with an action plan to get you started with your mentor.

Effective Communication in the Workplace

All day, every day we are talking, writing, looking, reading and listening. Do you reflect on whether this communication is effective and the impact we may be having on ourselves and others?
Topics include Communication Styles, How Communication Influences Others, Manage Non-Verbal Signals to Enhance Communication, Empathise with Others, Handle Questions, Manage Expectations and Give Constructive Feedback and Use Clear, Confident and Concise Communication to get to the Point.