Occupational Violence and Aggression (OVA) Training | 13 May 2025

Occupational Violence and Aggression (OVA) Training Program

Empower yourself with the knowledge and skills essential for effective Occupational Violence and Aggression (OVA) incident management in controlled environments. Our meticulously crafted half-day program offers an interactive online experience, providing participants with the expertise needed to foster a secure and supportive atmosphere.

Course Highlights:

Level 1 – Dealing with Difficult Customer Behaviours, Including Aggression and Threats:

• Recognise Challenging Customer Behaviours: Identify and differentiate challenging customer behaviours, including aggression and threats.
• Apply De-escalation Techniques: Effectively apply practical de-escalation strategies to defuse tense situations, prioritise safety, and maintain a respectful environment.
• Understand Mental Health Impact: Develop an awareness of the potential mental health impact when dealing with challenging behaviours.
• Implement Respectful Disengagement: Skilfully disengage from challenging customer interactions while ensuring safety and maintaining professionalism.

Level 2 – Advanced Strategies for Handling Difficult Customer Behaviours:

• Create Distance and Ensure Safety: Develop and apply advanced strategies for creating physical and emotional distance from customers exhibiting aggressive or threatening behaviour.
• Execute Removal Protocols: Safely remove oneself and others from situations involving challenging customers, minimising potential harm.
• Activate Duress Processes: Understand and proficiently follow specific duress procedures, ensuring the safety of all parties involved.

Course Details:

Date and Time of Live Training: 13 May, 9:00 am-12:30 pm (VIC Time)
Zoom Training Link: Released one week before the course date

Important Participant Information:

• The course format includes up to 2 hours of facilitator-led self-paced pre-course work, followed by a 1.5-hour online live workshop.
• For early access requests, contact our team.
• Ensure completion of all pre-work modules before attending the live training.

Closed Group Session: For those desiring a more tailored experience, opt for our closed group session. We offer the flexibility to organise an online or face-to-face private training session for your team. Reach out to us at [email protected] for more information.

Terms and Conditions

1. Refund Policy: Refund requests must be submitted a minimum of ten business days before the scheduled course date.  After this period, the full fee becomes payable, and a $150 plus GST rescheduling fee applies.
2. Rescheduling:  Rescheduling requests made within ten business days of the scheduled course date will result in a $150 plus GST fee.
3. Session Postponement:  In the unlikely event that WorkPlace Interventions needs to postpone a session, all registered participants affected by the cancellation or postponement will have the option to transfer their registration to the next available session or select an alternative date.
4. Acceptance of Terms:  You acknowledge that requesting an invoice for payment constitutes a formal commitment to the booked ticket, and the 10-business-day cancellation or rescheduling policy applies.